See How Bennie Works as an Extension of Bonusly’s Team to Simplify Benefits
Industry
Computer Software
Employees
120
Headquarters
Boulder, CO
HR Leader
Vicki YangVP of People Operations
HR Challenge
Inefficient Enrollment Process & Lack of Benefits Support
Results
Enhanced Benefits Management Process & Reliable Support
About Bonusly
OUR CUSTOMER
Enriching Culture & Employee Experience
OUR HR LEADER
Meet Vicki Yang, VP of People Operations
While Vicki’s experience in HR spans 20 years, she actually got into the industry by chance. Initially, she’d been working for a non-profit organization and then decided to move into the tech space. After getting into HR, she worked in various roles in different facets of HR, from benefits to HR business partner programs. What she loves most about working in the field is having the opportunity to help employees have a better experience and create a more inclusive environment.
HR Challenges
Vicki and her team needed an expert to help them streamline their enrollment process and find better solutions.
1. Improve Process
Improve Open Enrollment Process
From finding the best plans for their population to reducing the number of questions and confusion involved in the enrollment process, Bonusly needed a way to ensure that the plan information they had was accurate and that they could present and explain this information to employees. The lack of clarity around plan information and enrollment would result in time wasted and inefficiencies.
2. Competitive Benefits
Maximize Benefits Offerings
Bonusly wanted to offer great benefits, but they needed an expert to guide them on improving their offerings and being more competitive. They wanted employees to feel confident using their benefits and to make the most out of them. However, more information was needed to guide them to the right options.
3. HR/Employee Support
Reliable Benefits Support
As a small, growing team, hiring a dedicated team member to manage benefits simply wasn’t an option. Bonusly needed support for their benefits management and needed a responsive broker that could work collaboratively and be an extension of the team.
Bennie’s Job Duties
Benefits Consulting
Leveling Up Bonusly’s Benefits
Service & Support
Healthcare Concierge for Benefits-Related Questions
Additional Services
Employee & Employer Marketplaces
“They’ve definitely helped me build on my benefits understanding.”
Working as an Extension of the Bonusly Team With Consistent Support
“Bennie’s like a translator that translates these complicated insurance pieces into the way that my brain works and is able to help us then present the information in such a way so we can make better decisions.”
Bennie’s consulting team was able to look at Bonusly’s benefit offerings from a holistic perspective, examining different factors to find the best options to go with. Their industry expertise and grasp on standards helped Bonusly improve its offerings. The consulting team is always available to answer Bonusly’s questions and ensure everything is getting done.
“The Bennie team has always been super responsive. They keep us up to date whenever something’s not quite right there. They really take the lead in being the expert and the consultant to us, and it’s like an extension of our team.”
An App That Makes Benefits Simple
From easier access to ID cards to getting help from Ask Bennie, having the Bennie App available to employees has made a world of difference to the Bonusly People team. Not only does it provide employees with a way to confirm details about their benefits and make sense of their claims, but it also takes a lot of time off the People team’s plate.
“Being a small company, we can’t hire someone who can manage the entire benefits process. We just don’t have that budget. That’s not where we’d want to prioritize the spend. So having Bennie around so we can direct people to Ask Bennie has been super helpful, and it finally feels like someone knows what’s going on and is able to support us through that.”
Employee & Employer Marketplaces With Preferred Partners
Customers have access to both employee and employer marketplaces on the Bennie App. The employee marketplace allows employees to access additional resources and purchase supplementary benefits directly if they choose to. The employer marketplace offers HR administrators a selection of preferred partners and resources that they can buy for their organization.
“Being a small company, we can’t hire someone who can manage the entire benefits process. We just don’t have that budget. That’s not where we’d want to prioritize the spend. So having Bennie around so we can direct people to Ask Bennie has been super helpful, and it finally feels like someone knows what’s going on and is able to support us through that.”
Bennie’s Job Duties
Benefits Consulting
Leveling Up Bonusly’s Benefits
Working as an Extension of the Bonusly Team With Consistent Support
Before working with Bennie, Bonusly’s benefits management and enrollment process was time-consuming and involved many back-and-forths to get information from providers. There wasn’t much clarity on what things meant regarding details about plans, and it was hard to know if their offerings were as competitive as they could be because there wasn’t a benchmark to compare them to.
Bennie’s consulting team was able to look at Bonusly’s benefit offerings from a holistic perspective, examining different factors to find the best options to go with. Their industry expertise and grasp on standards helped Bonusly improve its offerings. The consulting team is always available to answer Bonusly’s questions and ensure everything is getting done.
“The Bennie team has always been super responsive. They keep us up to date whenever something’s not quite right there. They really take the lead in being the expert and the consultant to us, and it’s like an extension of our team.”
2 Service & Support
Healthcare Concierge for Benefits-Related Questions
An App That Makes Benefits Simple
From easier access to ID cards to getting help from Ask Bennie, having the Bennie App available to employees has made a world of difference to the Bonusly People team. Not only does it provide employees with a way to confirm details about their benefits and make sense of their claims, but it also takes a lot of time off the People team’s plate.
The People team can have peace of mind knowing that employees have access to accurate information about their benefits. They can maximize their benefits and have an advocate to turn to when they have specific questions. Before Bennie, these types of questions from employees would have required a lot of time and research for Vicki’s team.
“Being a small company, we can’t hire someone who can manage the entire benefits process. We just don’t have that budget. That’s not where we’d want to prioritize the spend. So having Bennie around so we can direct people to Ask Bennie has been super helpful, and it finally feels like someone knows what’s going on and is able to support us through that.”
Additional Services
Employee & Employer Marketplaces
Employee & Employer Marketplaces With Preferred Partners
“Having Bennie’s marketplace to say, ‘Hey, you can go ahead and choose what you want to do out of there’, pairs really well with Bonusly’s wellness dollars. We offer a wellness stipend every year to help people apply that toward other things. So, the two together have worked really well for us.”
A More Simplified Way to Manage Benefits
The Results
Smoother Open Enrollment & Improved Benefits Offerings
“Everything feels more strategic in how we made the decision around what we went with. I think that’s one of the biggest things, and I feel more confident in what we’re doing and in the decisions that we’re making.”
Bennie’s world-class consulting and user-friendly technology has helped Bonusly not only gain a better understanding of the various details surrounding benefits but has ultimately elevated and streamlined the benefits experience for the entire team. What once was an open enrollment filled with questions and confusion is now smooth sailing due to Bennie’s consulting and support.
“In the past, I’ve had to spend, depending on what it is, sometimes hours trying to figure something out just to make sure I don’t give the employee the wrong information. And with Bennie, I don’t have to worry about that anymore. You don’t have to spend that time doing any of it.”
Bennie’s proactive approach to the benefits experience emphasizes communication and anticipation of possible questions. Having that guidance and responsiveness from the Bennie team has given the Bonusly People team more time back to focus on other matters, and it has made them more confident that an expert is constantly on top of their benefits, analyzing and finding solutions and improvements on a regular basis.
“There’s a positive energy which you don’t always get from insurance and brokers in general. Just the positivity and the helpfulness is huge, and it makes such a difference.”